Privacy Policy
Your personal information is protected under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Act).
What is personal information? Any information that identifies or could identify you, including health information.
Why we collect it? We collect personal information to:
- Plan, deliver, monitor and review your services
- Report to the NDIS, government or other funding bodies (where applicable)
- Take photographs or videos for therapeutic purposes
- Respond to your feedback and queries
Statutory reporting
We are required to share de-identified information (no full name or address) with the Disability Services Commission and the Australian Institute of Health and Welfare for statistical purposes only. This will not affect your entitlements or access to services. As an NDA services user, you have the right to access, update or correct your information in the Disability Services National Minimum Data Set.
Under the Children Protection Act 1999, we may be legally required to disclose information without parental consent if there are concerns about a child’s safety or well-being.
We will not use or disclose your information for secondary purposes unless:
- You have given consent
- The use is directly related to the primary purpose and reasonably expected
- Required by Australian law or a court/tribunal order
- Necessary to prevent a serious threat to life, health or safety
- We have reason to suspect unlawful activity or serious misconduct related to our organisation
- Reasonably necessary to help locate a missing person
Privacy Policy
Effective date: March 2026 Organisation: Kids at Play Therapy Services
Overview Kids at Play Therapy Services is committed to protecting the privacy of our clients, families and staff. This policy outlines how we collect, hold, use and disclose personal information in accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the National Privacy Act 1988.
What information we collect We may collect personal and health information including names, contact details, date of birth, health history, NDIS plan details, and other information necessary to deliver our services. Information may be collected verbally, in writing, or via photograph or video recording for therapeutic purposes.
How we use your information We collect personal information to:
- Plan, deliver, monitor and review therapy services
- Report to the NDIS, government or other funding bodies where applicable
- Respond to feedback and queries
- Meet our legal and regulatory obligations
Disclosure of information We will not disclose your information for secondary purposes unless you have consented, disclosure is required by law, or disclosure is necessary to prevent a serious risk to health or safety.
We are required to share de-identified information with the Disability Services Commission and the Australian Institute of Health and Welfare for statistical purposes only. This will not affect your entitlements or access to services.
Note: Under the Children Protection Act 1999, we may be legally required to disclose information without parental consent where there are concerns about a child’s safety or wellbeing.
Storage and security All electronic and paper records are stored securely in accordance with the National Privacy Act 1988. Access is restricted to authorised staff only.
Your rights You have the right to access, update or correct your personal information at any time. To make a request, contact us using the details below.
Contact us For privacy-related queries or concerns, please contact Kids at Play Therapy Services at admin@kidsatplaytherapyservices.com.au.
Terms & Conditions
Effective date: March 2026 Organisation: Kids at Play Therapy Services
By accessing our website and using our services, you agree to the following terms.
Services Kids at Play Therapy Services provides allied health and therapy services to children and families, including clients funded through the NDIS. Service delivery may occur in person or via telehealth.
Appointments and cancellations
- Appointments must be cancelled or rescheduled with adequate notice as outlined in your service agreement
- Late cancellations or missed appointments may incur a fee
- Repeated missed appointments may affect your access to services
Fees and payment Fees are set in accordance with the NDIS Price Guide (where applicable) or our standard fee schedule. Invoices will be issued following each session. Payment is due within the timeframe specified on your invoice. Overdue accounts may be referred for follow-up.
Telehealth By engaging in telehealth sessions, you acknowledge that:
- Telehealth differs from face-to-face service delivery
- Technical issues may occasionally affect session quality
- You are responsible for your own software, hardware and data costs
- You must provide your location and names of all people present at the start of each session
Intellectual property All content on this website — including text, graphics, logos and materials — is the property of Kids at Play Therapy Services and is protected by Australian copyright law. You may not reproduce or distribute content without prior written consent.
Limitation of liability Kids at Play Therapy Services provides information on this website in good faith. We do not warrant that the information is complete or current. To the extent permitted by law, we exclude liability for any loss arising from reliance on website content.
Changes to terms We reserve the right to update these terms at any time. Continued use of the website following any changes constitutes acceptance of the updated terms.
Cookie Policy
Effective date: March 2026 Organisation: Kids at Play Therapy Services
What are cookies? Cookies are small text files stored on your device when you visit a website. They help the site function properly and provide information about how the site is used.
How we use cookies Our website may use cookies to:
- Ensure the website functions correctly
- Remember your preferences
- Analyse how visitors use the site (via tools such as Google Analytics)
- Improve the user experience over time
Types of cookies we use
| Type | Purpose |
|---|---|
| Essential | Required for the website to function |
| Analytics | Help us understand how the site is used |
| Preference | Remember your settings and choices |
Third-party cookies We may use third-party services (e.g. analytics or booking platforms) that set their own cookies. We do not control these cookies and recommend reviewing the relevant third-party privacy policies.
Managing cookies You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Contact us For questions about our use of cookies, contact us at [email address].
Disclaimer
Effective date: March 2026 Organisation: Kids at Play Therapy Services
General information only The content on this website is intended for general informational purposes only. It does not constitute professional clinical, medical, legal or financial advice and should not be relied upon as such.
No clinician-client relationship Accessing or using this website does not establish a therapeutic or clinician-client relationship with Kids at Play Therapy Services. A formal service agreement must be in place before services are provided.
Accuracy of information We endeavour to keep website content accurate and up to date. However, we make no representations or warranties about the completeness, accuracy or currency of the information provided. Content may change without notice.
External links Our website may contain links to third-party websites. These are provided for convenience only. Kids at Play Therapy Services does not endorse, control or take responsibility for the content of external sites.
NDIS information Information relating to the NDIS on this website is provided as general guidance only. NDIS rules, pricing and eligibility criteria are subject to change. Please refer to the NDIS website or speak with your planner or support coordinator for advice specific to your circumstances.
Limitation of liability To the extent permitted by law, Kids at Play Therapy Services excludes all liability for any loss, damage or expense arising from reliance on information published on this website.